Privacy Policy - NLS Law

Privacy Policy

Last updated: 16/01/2026

1. Introduction

NLS Law Pty Ltd (“NLS Law”, “we”, “us”, “our”) is committed to protecting the privacy and confidentiality of personal information about our clients, prospective clients, and visitors to our website. We respect your privacy and are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in relation to the collection, use, disclosure, and storage of personal information.

This Privacy Policy explains how we collect, hold, use and disclose personal information, including for marketing purposes, and how you can access or correct your information or make a complaint.

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary for our services or functions, including when you:

Visit or interact with our website.
Contact us by phone, email, forms, or via online bookings.
Engage with us for legal services or marketing communications.

The types of personal information we may collect include:

Identity and contact details — name, address, email, phone number;
Communication data — messages, emails, letters, notes of conversations;
Professional/legal matter details — information relevant to your legal matter (where provided);
Marketing preferences — preferences for how you wish to receive communications;
Website usage data — cookies, IP addresses, browser and device information, analytics data.

This may include personal information you voluntarily provide when enquiring about our services or subscribing to newsletters or marketing material.

3. How and Why We Collect Your Information

We collect personal information:

Directly from you when you provide it to us.
Automatically when you use our website (e.g., via cookies or analytics).

We collect personal information so we can:

Provide legal services, information, and advice;
Communicate with you about our services, appointments, and events;
Send you marketing communications (only with your consent);
Improve our services and website;
Comply with legal and professional obligations.

We will only collect personal information that is necessary for our business functions and activities, and we will take reasonable steps to inform you about collection at or before the time we collect your personal information.

4. Use and Disclosure of Personal Information

We may use and disclose your personal information:

To provide, manage, and improve our legal services;
To respond to your enquiries and meet your requests;
For direct marketing purposes where you have consented or where it is otherwise permitted by law;
To third-party service providers who assist us in providing services (e.g., email platforms, analytics);
Where required or authorised by law.

We will not sell your personal information to third parties.

If you consent to receiving marketing communications, we will use your contact details to send information about our legal services, newsletters, events, and other relevant updates. You can opt out of marketing communications at any time.

Unless required or permitted by law, we will not disclose your personal information to overseas recipients. If we do so in future, we will update this policy to explain the likely disclosures and locations.

5. Marketing and Your Choice

By providing your personal information and consenting (e.g., opting in), you agree that NLS Law may use your details for marketing purposes such as:

Updates about our services;
Invitations to events or webinars;
Newsletters or legal updates.

You can opt out at any time by using the unsubscribe option in our emails, contacting us directly, or managing your preferences.

6. Access, Correction & Complaints

You may request access to personal information we hold about you or request a correction if you believe it is inaccurate. To make a request, please contact us using the details below.

If you believe we have breached the APPs or mishandled your personal information, you can lodge a complaint with us. We will investigate and respond in accordance with our internal procedures.

If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

7. Security and Storage

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. We store personal information in secure systems and will destroy or de-identify it when no longer required for any permitted purpose.

8. Use of Cookies and Website Analytics

Our website may use cookies and similar technologies to collect data about your device and browsing actions. This information helps us understand how users interact with our site and improve functionality. You may disable cookies through your browser settings, but this can affect your experience.

9. Third Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies before providing any personal information.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services or website after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, wish to access or correct information, or make a complaint, please contact:

NLS Law Pty Ltd
Email: office@nlslaw.com.au
Phone: (02) 4927 6315
Address: Level 1, 93 Hunter Street, Newcastle NSW 2300, Australia.